All shipping is sent via 2nd Day Federal Express. Federal Express does not accept any P. O. Box Numbers, so a physical address will be required. For Puerto Rico, plants will be sent via the United State Postal Service Priority Mail. Sorry, we do not offer international shipping, and we do not ship to Alaska.
While we take great care in our packing, we apologize that we are unable to guarantee flowers/buds/spikes which have aborted or have broken off during shipment that is beyond our control. Please purchase when the weather in your area is warm enough for you to receive your shipment (45-95 degrees daytime temperature is generally fine). The buyer bears this responsibility.
Please contact us by email if you encountered any problems with plants within 3 days after shipment. The receiver may be asked to return the defective plant(s) at purchasers expense.
We make every effort to maintain the highest standard of quality. However, having no control over the plants after leaving our nursery; we give no warranty, expressed or implied, as to their productiveness or health in the hands of the purchaser.
Handling time is 1-2 business days. We ship most orders out Monday-Friday.
72-hour heat packs are included when daytime temperature is below 40o